• Flawless Execution From Day One: No more unfulfilled roadmap promises or vague delays. Right from the start, you receive a concrete plan backed by total accountability. “You get a plan with a timeline, and everything just goes as smoothly.”
• Obsessive, Rapid-Fire Responsiveness: Overcomes the nightmare of being ignored by your account manager. Whether it’s an urgent website tweak or a problem that needs solving, the communication is unmatched. “I mean, we get a response—if I email him at 6:30, he’s emailing me at 7:30 at night.”
• “The Reporting is Really, Really Impressive”: Eliminates the guesswork of marketing spend by offering hyper-detailed tracking data. You will know exactly where your cases are coming from, what keywords are performing, and who is calling.
• Reliable, Clockwork Updates: Replaces empty agency talk with hard proof. “If you say you’re going to do this in that many days, we get a report, and it happened.”

There are many things, truthfully—I don’t know if I can say what the absolute most impressive thing was. But one thing is that, from the very beginning, you get a plan with a timeline, and everything just goes smoothly. If you say you’re going to do this in that many days, we get a report, and it happened. You’re going to do that in this many days, you get a report, and it happened.

The responsiveness is huge. I have had experiences in the past where you reach out to a marketing company—you email, you make a phone call—and you’re just not getting a response. You and your team, particularly Andy, who’s assigned to work with us—I mean, we get a rapid response. If I email him at 6:30, he’s emailing me back at 7:30 at night about any changes that need to be made to our website.

Whether it’s, ‘Hey, we’re having a problem with this,’ the problem-solving, the customer service, and the response time are just huge.

The reporting is also wonderful. That was one thing we were severely lacking before—really trying to track, ‘Hey, where are our calls coming from? Who’s calling? What time of day are they calling? What keywords are working and not working?’ The reporting here is really, really impressive.