DESCRIPTION: You will meet the client on the onboarding call; however, it’s important to make immediate contact on the same day or shortly after so that they have all of your contact information (the intake team will also be cc’ing you on all communications during the onboarding phase as they work with the client to gain access to their properties). In some cases, the client may book the onboarding call a week to ten days out, in that case send your introductory email asap before that meeting.
Remember, consistent client communication is the key to retention. Retention = bonuses.
- Send your new client an introduction email (Intake will remind you of this as they have a dedicated task on the onboarding task list).
- Confirm with intake that this has been done on the client project or task comment.
EMAIL TEMPLATE: *Note: Customize this email to your own liking if you choose. Also add this to your gmail templates for easy execution.
Subject: Introduction to your new Client Success Manager
My name is [your name], and I am your Client Success Manager here at Law Firm Marketing Pros. First, I would like to formally introduce myself to you and express how excited we are to work with you.
I will formally introduce myself during your onboarding call.
If you have any questions or require any additional information or support, please don’t hesitate to contact me at any point. I’m looking forward to working with you and helping you reach your firm’s goals!
More about me:
I have a Master’s degree in E-commerce and Digital Marketing with over 8 years experience as a marketer. I have worked as a Marketing Manager of blockchain-based startups, and as an E-commerce Manager of a multinational company. I have extensive experience as an Account Executive (Client Success Manager), assisting small and medium businesses scale their marketing efforts and increase their revenue.
Additionally, for all website, hosting, and service requests, you are still able to access our Best In Class support desk by visiting this page: https://lfmp.support/ .
Thank you and make it a great day!