We encourage all team members to ask questions when they DO NOT know what to do and/or are confused about what to do, whether it is a protocol, or specific task in a project. Please DO NOT assume, ASK…. There are no bad questions. That being said, we want to problem solve and think, so, here’s what we want you to do.
When a subordinate team member comes to a superior team member, IE. an assistant coming to a department team leader or a team leader coming got Senior Management, with a question, we want them to come prepared.
All Superiors are instructed to not provide the subordinate with a direct answer, instead follow the protocol below.
Definitions & acronyms #
- First term: N/A
- Subordinates are to research the topic on their own to come up with possible solutions (Google, YT search, etc.). Once this action has been completed, we would like the team member to write down at least two potential solutions, and then present them to his or her supervisor and advise which option would be best.
- Next, ask yourself this, Does it solve the problem or answer the question.
- If no potential solutions have been uncovered, or it doesn’t solve the problem, they ask the superior for help.
- Use the Seven Figure Agency Facebook group. Ask if there’s a member that has a resource that could solve the problem at hand.
Step-by-step instructions #
- Step 1: Research the topic
- Step 1.1: Research using Google search,
- Step 1.2: Research using Youtube search
- Step 1.3: Use the Seven Figure Agency Facebook group. Ask if there’s a member that has a resource that could solve the problem at hand.
- Step 2: List Potential Solutions.
- Step 2.1: Compile your list using links or copied text.
- Step 2.2: Use video links
- Step 2.3: Choose the solution you feel is best.
- Step 2: Ask yourself, does it solve the problem
- Step 2: Present this solution to your superior
- Step 2: If nothing is resolved, the superior will either advise the subordinate to continue to look for the solution or the superior will answer the question/solve the problem